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Water Networks Services
May Gurney Utility Services has its roots in the water sector, where it has extensive experience of working on 'live' water
supply networks and meeting the operational needs of clients.
Knowledge and expertise
May Gurney has developed extensive resources to include a wide range of operations to enable a comprehensive water distribution service including:
- Distribution Network Operation & Maintenance Programmes
- Provision of 24/7 Emergency Response through Standby and Callout facilities
- Leakage Services including Leak Detection & Repair
- Water Mains Renewal and Rehabilitation
- Customer and Commercial Water Metering and Lead Service Pipe Renewal
- Customer Side Service Leakage Repairs and Replacement
- District Meter Area Metering and Pressure Reduction Valve Works
- Strategic Pipeline Construction and associated infrastructure for improvements on trunk mains and aqueducts
- Developer and Multi-Utility Services
- Integrated Turnkey Project delivery through May Gurney design, construction and M & E services.
The key to its success has been alignment of planning, operational resources, technology and partnering reporting to meet clients' needs.
Approach to customer care
May Gurney's approach to customer care is an essential part of its capability to manage the water network. The company is very aware of the need to ensure its clients'
DG record is not compromised, and that their customers are informed of its operations at all times. May Gurney is pro-active in all customer interfaces
including prior notification of interruptions to water supply, the making of appointments, provision of dedicated telephone numbers, and early involvement
in publicity that communicates the awareness of anticipated works through direct contact with the customer, public meetings and information leaflets.
Street works management
Another key to its success is the methodology developed to manage and implement Street Works Notices and particularly risks associated with the new Traffic Act.
Building of relationships with third party stakeholders including the highways authority, local business, community groups and regulatory bodies like the EA
is a very important part of May Gurney's management philosophy.
Focus on level of service and DWI requirements
The use of OPA by OFWAT is an assessment of water companies' overall delivery of service to customers. This Overall Performance Assessment is based
on individual performance scores derived from the quality of service provided to customers.
May Gurney is acutely aware of the importance of the many DG quality performance standards employed by the regulator to monitor water company performance
- and appreciate that these can be directly to the performance of contractors involved in works on water companies infrastructure.
The importance of the maintaining standards and compliance with DWI water quality issues are also well understood - particularly relating to correct
flushing and sterilisation procedures adopted to commissioning and reconnection of the water network. May Gurney also appreciates that the prevention of
unplanned interruptions to supply, elimination of discoloured water complaints and the meeting of appointment times for customer visits, are all
related to the overall performance of any water company.
To ensure that these performance issues remain high on the agenda, the company continuously reviews performance all water sector framework contracts using the same DG standards as Key Performance Indicators.
Innovative working
As May Gurney further refines its operations, the company is pioneering new technologies that track the location of teams through GPS systems and improved IT
processes, to allow the digital transmission and receipt of data in the field.
The company has built strong relationships with utility asset owners - by understanding their investment objectives and the needs of working in a regulated business.
By aligning design, planning and operational resources, seeking the appropriate technology and developing management reporting that reflects the
needs of the individual partnership, May Gurney has successfully developed a winning formula.
The company's objective is to meet engineering requirements while driving down costs and achieving year on year savings.
Industrial clients
May Gurney's expertise supports industrial clients to develop water and waste water solutions through delivery of turnkey infrastructure services that draw
on the expertise available through all its business streams - including utility services, construction, mechanical & electrical operations and specialist
pipeline rehabilitation resources - to offer a cost effective service.
Regional operations
We have long-term frameworks and alliance agreements throughout the UK, including offices and operations in St Austell, Plymouth, Bodmin, Exeter,
Bath, Birmingham, Cambridge, Norwich, Manchester and Aylesford.
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