Contacts and links
	0845 6029344
	To book in your van or trailer ring 0845 6029344
	Click here to give us your feedback on the service we provide

We’ve been working in partnership with Gloucestershire County Council since 2006 and our current contract, to operate and manage five household waste and recycling centres (HWRCs), runs until 2016.

What can you bring to the HWRCs?
Garden waste, wood, plastic bottles, paper, cardboard, drinks cartons, glass, tin cans, household and car batteries, engine oil, cooking oil, TVs, small and large electrical appliances, plasterboard, energy saving light bulbs, fluorescent tubes, textiles, books, DVDs, ceramics, hardcore, soil, and many more items.

Our service
The split-level design of the five HWRCs we operate enables them to remain open during servicing. This minimises queuing and congestion and ensures that customer satisfaction levels remain high.

We operate a booking system for anyone wishing to enter one of the HWRCs in a van or pick-up, or in a vehicle with a trailer measuring more than 6ft by 4ft.  This can be done by phoning: 0845 6029344.  Please note that the booking line operates 9:00 – 17:00 Mon – Fri excluding Bank Holidays. 

We use bespoke static compactors with detachable containers to compress materials and maximise the volume capacity. Condensing materials also reduces the number of vehicle journeys we make, thereby increasing transport efficiency.

The net effect is to reduce the noise and congestion associated with transporting materials, and a reduction in the carbon footprint of HWRC operations.

The HWRC recycling rate has increased from 56% in 2006/7 to 73% in March 2010, an impressive 17% improvement. This has been achieved by training our staff to become recycling advisors whose job it is to meet, greet, support and inform customers.

Our site staff are trained recycling advisors tasked with meeting and greeting the public, and providing customers with information and assistance to help them correctly sort their waste into the appropriate container. This ensures low levels of contamination and diverts waste away from disposal in landfill.

This ‘advisory’ approach is underpinned by a customer service culture designed to give the public a more positive impression when they visit our recycling centres.

Furthermore, the introduction of the van booking system in October 2008 immediately reduced the volume of trade waste entering the sites, thereby saving the council money by reducing landfill costs. The total annual tonnage throughput across all sites to March 2010 was 52,700 tonnes.

In September each year we conduct a customer satisfaction survey. In 2010, this survey showed that 98% of our customers were very satisfied with the service we provide.

We are also keenly involved in an education programme in partnership with Gloucestershire County Council and local schools. The programme aims to develop an understanding of recycling and its importance in children from a young age.

As part of this scheme we offer site tours and the opportunity to see how material is segregated, and to question our recycling advisors.