News & Media > Environmental Services
17:06:2011
100% record in North Yorkshire
Under the contract, which went live in April 2010, May Gurney is responsible for managing North Yorkshire County Council's HWRCs and has made a firm commitment to increase recycling and improve customer service.
The council conducts customer satisfaction surveys at the HWRCs on a monthly basis and the latest survey, for May 2011, recorded 100% satisfaction. While this is the first time the survey has recorded 100% satisfaction, for the past six months the figure has been more than 90%.
The survey asks customers to rank the sites in terms of ‘cleanliness', ‘customer care', ‘clarity of signage', ‘layout', ‘range of materials', and ‘opening hours'.
Overall, 93.8% of customers said they are ‘very satisfied', with the remaining 6.3% being ‘fairly satisfied'.
One member of the public said: “This site is a credit to the operators and a valuable amenity for local people. It is kept clean, safe, with friendly assistance if required.”
Another added: “The staff at the site are very helpful and prepared to come to your help at the drop of a hat which is much appreciated by this pensioner!”
Sarah Chapman, May Gurney regional operations director, said: “These results, 12 months into our contract with North Yorkshire County Council, are fantastic news for us and our client – and a great tribute to the site teams.
“We work extremely hard to provide a professional, courteous and helpful service and these results confirm that the public appreciate what we are doing.”
