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Using technology to add value for clients

Following a successful pilot, a new mobile communications platform - which captures data using a hand held device and transmits it to a web-based database - will be rolled out across the company in April.

The solution, which has been developed in-house, will replace the existing paper based process and provide much improved reporting and analysis capabilities.

A pilot of an application for SHEA inspections was launched in November 2008 and is now complete. While a formal review is currently underway, initial responses have been very positive from employees performing inspections and managers using the database.

Ian Cox, director of information systems, says: “Overall the solution has worked very well and a number of valuable insights into SHEA performance have already been gained as a direct result.

"The pilot has confirmed that the SHEA inspection solution will deliver a number of benefits, which will contribute to an improvement in SHEA performance, including instant collation and visibility of results and key issues identified at a glance. It also gives the potential to provide real-time information to our customers.

“This ongoing investment in mobile solutions is a key part of our continual drive to improve performance and productivity, and to use technology to deliver value-added services to our customers.”