News & Media > Awards
05:03:2013
Award-winning Customer Charter
The 13-point Charter formalises May Gurney’s commitment to customer service and recognises that, as individuals, all employees have a responsibility to deliver excellent customer service with pride.
The Charter treats the whole community as a customer and provides pro-active customer management to minimise the impact of work being done, and is now central to May Gurney’s customer service strategy.
South West Water’s judging panel said: “May Gurney have recognised the increased focus on customer service by regulators and South West Water, and the ever increasing expectations of customers has moved its profile to a new level.
“May Gurney have managed to facilitate meeting these higher requirements by developing the “Be the best customer service charter”.
Ben Bax, May Gurney group customer and client services director, who received the award at the prestigious SWW Supplier Forum on 26 February, said “This is fantastic recognition from our client of the huge focus May Gurney continues to place on providing the very best service to South West Water’s customers.
“Praise and thanks go to every member of staff that work on all of May Gurney’s contracts for South West Water. Without their commitment to deliver great service, often in challenging circumstances, we wouldn’t have received this award. Thank you and well done to all of you.”
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